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Filing a Customer Complaint

As a customer of Algona Municipal Utilities, help is available to you in resolving possible complaints about your electric and water service. You can contact a utility representative at the following address and telephone number


Algona Municipal Utilities

104 West Call Street

Algona, Iowa  50511

(515) 295-3584


Our representatives are available Monday through Friday, 7:30 AM – 4:30 PM.

If your complaint is related to service disconnection, safety, or renewable energy and Algona Municipal Utilities does not resolve your complaint you may request assistance from the Iowa Utilities Board, 350 Maple Street, Des Moines, IA  50319-0069, (515) 281-5979 or toll-free (877) 565-4450.