AMU Internet FAQs
Q. Who do I contact if I am having technical difficulties?
You may call the AMU technical support line at 295-6901. It is available 24/7 365 days a year.
Q. What are the minimum requirements my computer must meet to receive AMU High Speed Internet?
Windows XP, Vista, or newer
128 MB of RAM
Pentium (or equivalent)
MAC-CPU Power PC
MAC-OS System 8
Requires Ethernet or USB Port
Q. What if I go south for the winter and will not be around?
You can register as a snowbird. AMU charges a $5.00 monthly vacation rate.
Q. What is a cable modem?
A cable modem is a device that allows high-speed access to the Internet via a cable TV network. A cable modem will typically have two connections, one to the cable wall outlet and one to a computer. Cable modems allow consumers access to the Internet at higher speeds and at a fraction of the time it takes traditional telephone modems. This is true for two reasons: 1) broadband networks make the connection up to a hundred times faster, and 2) the service is "always on," meaning customers get the information they want when they want it.
Q. Why would I want a cable modem?
The number one reason is speed. Web pages that take minutes to paint in with a dial-up connection pop up instantly with a cable modem. If you frequently download large files, such as video clips, audio clips, or software, cable modems will make life much easier. A second reason is that cable modems are "always on". No more waiting for your modem to dial-up your ISP.
Q. Will I need to purchase my own cable modem?
Q. How is a cable modem connected to a computer?
It is connected through an Ethernet card or USB connection.
Q. What if I have my own cable modem already?
Our service requires you to have a cable modem that is purchased through us. This is because we are responsible for your Internet connection as well as your neighbors' Internet connection. Connecting untested cable modems onto our network could cause problems. To ensure you the highest level of quality, you must receive your cable modem through us.
Q. Do I need to be an AMU cable TV subscriber to receive cable modem service?
No. You can choose to have cable TV, Internet, or Telephone.
Q. Can my business receive cable modem service?
Q. Can I run a Web service through my connection?
No. Our current policies prohibit you from hosting your own server. Doing so may result in the termination of your service.
Q. Do I have any monthly bandwidth limits?
There is no limit on the amount of traffic you can have during the month. Remember, though, you may not run a server of any kind. Doing so may result in the termination of service.
Q. Can I connect to my company's VPN over my Internet connection?
Yes, VPN, or Virtual Private Networking, should work with no problems.
Q. Will I need additional software?
No. As long as your computer has either Internet Explorer or Netscape you are ready to surf the Internet. Also, most computers come with Outlook Express or Communicator to receive your email.
Q. Will my Internet work as soon as the installer leaves?
Yes. As long as there are no unforeseen difficulties, your Internet connection will be working as soon as the installer is done.
Q. I am paying for "X" amount of bandwidth and I can download at "X"!
As with any connection medium, there is a certain amount of overhead that it takes to make the connection work. Though, it probably isn't your connection that is being slow, it is the site you are downloading or connecting to.
Q. How am I to know if my connection is up and running correctly?
There will be 4 green lights on the front of your cable modem indicating that the connection is good to go.
Q. Can I connect more than one computer to my Internet connection?
Yes. You may choose to purchase a home networking kit. This will allow you to connect an unlimited number of computers to the Internet.
Q. Do I have a dynamic or static IP address?
You will have what is called an automatic assigned address. This involves automatically renewing the address once an hour, but still receiving the same address.
Q. Will I need any additional hardware?
All basic hardware will be provided with the install. Any components that we have to install outside the basic installation guidelines will be billed accordingly.
Q. Will the installer also help with some computer problems that I have having?
No. Unfortunately our installers can't help you with computer problems that you are having. However you may contact Computer Systems of Algona at (515) 295-2236.