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CUSTOMER COMPLAINT

Filing a Customer Complaint

As a customer of Algona Municipal Utilities, help is available to you in resolving possible complaints about your electric and water service. You can contact a utility representative at the following address and telephone number

Algona Municipal Utilities
104 West Call Street
Algona, Iowa 50511
(515) 295-3584

Our representatives are available Monday through Friday, 7:30 AM – 4:30 PM.

If your complaint is related to service disconnection, safety, or renewable energy and Algona Municipal Utilities does not resolve your complaint, you may request assistance from the Iowa Utilities Commission, Attn: Customer Service, 1375 E Court Avenue, Des Moines, IA 50319-0069, Call the IUC toll-free (877) 565-4450. Email: customer@iuc.iowa.gov Website: https://iuc.iowa.gov/customer-assistance/how-do-i-file-utility-complaint.