AMU - The Company

News

Algona Municipal Utilities to waive late fees and non-pay disconnects during the COVID-19 Virus Outbreak

March 19, 2020 10:36 AM

During this time of uncertainty surrounding the current COVID-19 pandemic, Algona Municipal Utilities understands our customers are going through a challenging time. We want to help as much as possible.

While on-time payment is encouraged, AMU will be waiving all late fees and suspending non-pay disconnection procedures through May 31, 2020.

At this time, normal collection procedures will resume June1, 2020, however, we are more than willing to work with customers and set-up payment plans, if necessary. 

New water rates applicable for water billed on or about March 31, 2020 have been postponed until May 31, 2020.

Please contact us at 295-3584 with any questions or concerns. 

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Effective Immediately, AMU Facilities Closed To The Public To Limit Spread Of Covid-19 Virus

March 16, 2020 5:58 PM

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Understanding Your New AMU Utility Bill

February 27, 2020 2:39 PM

In January 2020, Algona Municipal Utilities introduced a new look for your Utility Bill.  Please take a look at this document for information about your new Utility Bill.

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How To Register an Account in SmartHub

January 5, 2020 6:10 PM

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How To Download SmartHub App and Register Account (IOS)

January 5, 2020 6:10 PM

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How To Download SmartHub App and Register Account (Android)

January 5, 2020 6:08 PM

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AMU Introduces SmartHub - January 6, 2020

December 27, 2019 8:59 AM

SmartHub is a web and mobile app that allows you to do business with AMU like never before:

  • Manage your account
  • View and pay your bill
  • Monitor usage 24/7
  • Report service issues
  • Receive important notices about your AMU service

If you pay your AMU Utility bill with a recurring credit card payment, please register your credit card on SmartHub beginning January 6, 2020 to continue to use the card.  You do NOT need to re-register if you are a Bank Auto Pay customer.
Currently we can NOT take recurring credit card payments for Communications.

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AMU Receives Commendation For Providing Mutual Aid To Sibley, Iowa, In Recovery Efforts From April Snowstorm

May 17, 2019 11:26 AM

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Sun Outages Can Affect Cable TV Signals

March 5, 2019 3:58 PM

AMU Cable TV customers may be seeing some interruptions in their programming over the next few weeks. Theses are caused by sun outages. 

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Algona Municipal Utilities Alerting Businesses about Scam on Disconnection Notices

January 18, 2018 11:26 AM

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AMU Warns of Scammers Spoofing AMU Caller ID to Gain Information from Algona Residents/Businesses

January 5, 2018 12:17 PM

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AMU Receives Economic Development Impact Award from Iowa Area Development Group

April 28, 2017 9:31 AM

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WARNING: PHISHING ATTEMPT SENT BY EMAIL

December 28, 2016 1:29 PM

PHISHING ATTEMPT SENT TO YOUR EMAIL
 
We have seen multiple reports of this type of message being sent to AMU subscribers, THIS WAS NOT SENT BY ALGONA MUNICIPAL UTILITIES OR AUREON/INS, IT IS A PHISHING ATTEMPT:
 
This message was sent automatically by a program on Webmail which
periodically checks the size of inboxes, where new messages are
received. The program is run weekly to ensure no one's inbox grows
too large. If your inbox becomes too large, you will be unable to
receive new email. Just before this message was sent, you had 18
Megabytes (MB) or more of messages stored in your inbox on your
Webmail To help us re-set your SPACE on our database prior to
maintain your INBOX, you must reply to this e-mail and enter your:
 
Username {..........}
 
and Password {..............}
 
You will continue to receive this warning message periodically,
If your inbox size grows to 20 MB, then a program on Bates Webmail
will move your oldest email to a folder in your home directory to
ensure that you will continue to be able to receive in coming email.
You will be notified by email that this has taken place. If your
inbox grows to 25 MB, you will be unable to receive new email as
it will be returned to the sender. After you read a message, it is
best to REPLY and SAVE a copy.
 
Thank you for your cooperation
 
 
Do not respond to this message!
 

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ISSUES ACCESSING NETAMUMAIL.COM EMAIL

December 6, 2016 1:43 PM

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Algona Receives Healthy Hometown Founder Award

November 3, 2016 9:12 AM

Algona was presented a Healthy HometownSM POWERED BY Wellmark award at the Iowa Healthiest State Initiative Bringing it Home conference on Nov.1, 2016. The award recognizes Algona for their dedication and accomplishments toward meaningful health improvement initiatives in their community.

 

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AMU and Partners Approve Plan to Breathe New Life into Algona Wind Farm

November 2, 2016 9:06 AM

The first steps have been taken to extend the life of the Iowa Distributed Wind Generation Project (IDWGP) southeast of Algona. At its October 27th meeting, the Algona Municipal Utilities Board of Trustees approved a Letter of Intent to enter into a Purchased Power Agreement (PPA) with Jon Kulp of Pocahontas, Iowa.

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Toll Fraud Cost Algona Businesses Money – Take Steps Now to Avoid Huge Long Distance Bills

July 13, 2016 8:53 AM

Fraudulent activity can cost anywhere from $10,000 to upwards and beyond $100,000. Diligent security practices can help eliminate financial exposure. As a reminder, Algona Municipal Utilities recommends customers implement a variety of security measures to help identify fraudulent activity.

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AMU Customers May Experience Telephone Calling Issues related to Least Cost Routing

February 1, 2016 3:18 PM

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AMU Warns of Scams by Phone and Internet

January 28, 2015 4:20 PM

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